Membership with Volleyball England is non-refundable. We strongly encourage our members to ensure they are selecting the correct membership type before making any payment. In special circumstances, please email volleyzone@volleyballengland.org with your full name, VEU number, membership purchased and reason for refund request and we will look into it.  

Volleyball England is a not-for-profit organisation. When you become a member, you’re actively investing in the future of volleyball. Your membership fee helps us grow the sport at all levels, create opportunities for players, coaches, referees, and clubs, support new initiatives and development programmes, and maintain a safe, inclusive, and thriving volleyball community. All fees from clubs and individuals are reinvested directly into strengthening the sport across the country.

Payment for memberships can be made by debit/credit card (Stripe) on VolleyZone.

The additional service charge of 3.2% plus 50p per transaction covers fees from both Stripe and our service provider, SportLoMo. SportLoMo charges a fee for providing their software as a SaaS (Software as a Service) platform. This fee is calculated proportionally based on the level of interaction users have with the system, ensuring costs are fairly distributed according to usage. This service fee is clearly displayed to customers before payment is made. Please note, this is not a card surcharge, but a fee to cover administrative, booking, and system service costs.

Our membership season runs from the 1st August - 31st July. Your membership will expire on the 31st July regardless of when you purchase it within the season.

The 4.5% increase aligns with the UK inflation rate and complies with Article 16.3 of Volleyball England’s Articles of Association. It helps us cover rising operational costs while maintaining the quality of services we provide to the volleyball community. These include increases in supplier costs, National Insurance contributions, and the National Minimum Wage. All membership fees are reinvested directly back into the sport.

Please check your junk/spam folder for the activation email. If you still don't receive the activation email, head to our Member login page here and enter your email address. If the account associated with your email address hasn’t been activated, you will see a prompt to resend the activation link again. Click on 'Resend Activation Email'. 
If you still don't receive the email or the option to resend activation link does not appear, please write to us at volleyzone@volleyballengland.org with your full name, email address, VEU number (if possible) and your issue.

Please purchase your membership at your primary club. Once you have purchased your membership at your primary club, please email volleyzone@volleyballengland.org with your name, VEU number, your role and the additional clubs that you are part of and we will pull your membership across the clubs.

Your date of birth can only be updated by Volleyball England. Please email us at volleyzone@volleyballengland.org with your full name, membership ID (VEU number), correct date of birth and any photo identity that can confirm your date of birth. We will get this updated for you.

Please email us at volleyzone@volleyballengland.org with your full name, VEU number, old email address, new email address and the reason behind change. We will update your email address for you.

Yes, you will receive an email containing your purchase receipt on the email you have registered with us. 

The additional service charge of 3.2% plus 50p per transaction covers fees from both Stripe and our service provider, SportLoMo. SportLoMo charges a fee for providing their software as a SaaS (Software as a Service) platform. This fee is calculated proportionally based on the level of interaction users have with the system, ensuring costs are fairly distributed according to usage. This service fee is clearly displayed to customers before payment is made. Please note, this is not a card surcharge, but a fee to cover administrative, booking, and system service costs.

Volleyball England collects the diversity data to guide the enhancement of our Equality, Diversity, and Inclusion initiatives throughout the organisation and the sport. Our goal is to make volleyball a welcoming, accessible, diverse, and inclusive sport for everyone. By voluntarily sharing this data, you help us in gaining a deeper understanding of our volleyball community, enabling us to improve the sport for all participants. All information shared are kept confidential and stored securely.

Safeguarding and DBS are 2 important checks for coaches who are in a position of trust to help keep volleyball a safe sport. 

We encourage volunteers who meet the threshold for regulated activity to upload details of their DBS/Safeguarding training to your VolleyZone account. This will help you to keep track on when you need to renew this training. 

This is to help keep your club safe, inclusive, and deliver quality sessions. Having a qualified coach means they’ve had the right training and meet national standards — so they’re better prepared to support your players’ development and well-being. As per the data, around 79% of safeguarding concerns in volleyball involve coaches, which is why it’s so important that coaches are properly trained and fully understand the responsibility they carry. It’s about making sure everyone in your club feels safe, supported, and able to thrive.

Volunteer membership is not mandatory for club volunteers who do not require DBS checks. However, for Club welfare officer DBS checks are vital to carry out their role and thus they need to have an active membership.